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  1. FOLIO-326

Could not connect to JIRA Agile. The connection has timed out.

    Details

    • Type: Bug
    • Status: Open
    • Priority: Critical
    • Resolution: Unresolved
    • Affects Version/s: 4.6.1
    • Fix Version/s: None
    • Labels:
      None
    • Environment:

      Folio (Evaluation)
      Jira 6.1.6 (license : valid)
      Jira Agile 6.3.7 (license : valid)

    • Sprint:

      Description

      How to Fix


      The fix for this issue can be found on this Atlassian faq page:
      Unable to Connect to SSL Services due to PKIX Path Building





      Here is the error log when we try "Connect now" in Administration -> Jira Agile Integration :

      2014-02-05 13:34:03,487 http-bio-8080-exec-115 ERROR admin 814x48551x1 1r3gxq7 10.10.30.124 /rest/folio/1.0/config/enable/agile folio.web.client.RestClientImpl *** Failed to call http://jira.canimex.com/rest/greenhopper/1.0 ... retrying!
      2014-02-05 13:34:03,658 http-bio-8080-exec-115 ERROR admin 814x48551x1 1r3gxq7 10.10.30.124 /rest/folio/1.0/config/enable/agile folio.web.client.RestClientImpl *** Failed to call http://jira.canimex.com/rest/greenhopper/1.0 ... retrying!
      2014-02-05 13:34:03,830 http-bio-8080-exec-115 ERROR admin 814x48551x1 1r3gxq7 10.10.30.124 /rest/folio/1.0/config/enable/agile folio.web.client.RestClientImpl *** Call to http://jira.canimex.com/rest/greenhopper/1.0 failed!
      2014-02-05 13:34:03,830 http-bio-8080-exec-115 ERROR admin 814x48551x1 1r3gxq7 10.10.30.124 /rest/folio/1.0/config/enable/agile folio.web.client.RestClientImpl java.net.ConnectException: Connection refused
      2014-02-05 13:34:03,830 http-bio-8080-exec-115 ERROR admin 814x48551x1 1r3gxq7 10.10.30.124 /rest/folio/1.0/config/enable/agile folio.web.client.AgileServiceImpl FOLIO - Agile connection timeout... ***Disabling bridge

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              • Assignee:
                jchuet JeanH (Inactive)
                Reporter:
                Yan Yannick Bilodeau
              • Votes:
                1 Vote for this issue
                Watchers:
                6 Start watching this issue

                Dates

                • Created:
                  Updated: