Could not connect to JIRA Agile. The connection has timed out.

Description

How to Fix


The fix for this issue can be found on this Atlassian faq page:
Unable to Connect to SSL Services due to PKIX Path Building

Here is the error log when we try "Connect now" in Administration -> Jira Agile Integration :

2014-02-05 13:34:03,487 http-bio-8080-exec-115 ERROR admin 814x48551x1 1r3gxq7 10.10.30.124 /rest/folio/1.0/config/enable/agile [folio.web.client.RestClientImpl] *** Failed to call http://jira.canimex.com/rest/greenhopper/1.0 ... retrying!
2014-02-05 13:34:03,658 http-bio-8080-exec-115 ERROR admin 814x48551x1 1r3gxq7 10.10.30.124 /rest/folio/1.0/config/enable/agile [folio.web.client.RestClientImpl] *** Failed to call http://jira.canimex.com/rest/greenhopper/1.0 ... retrying!
2014-02-05 13:34:03,830 http-bio-8080-exec-115 ERROR admin 814x48551x1 1r3gxq7 10.10.30.124 /rest/folio/1.0/config/enable/agile [folio.web.client.RestClientImpl] *** Call to http://jira.canimex.com/rest/greenhopper/1.0 failed!
2014-02-05 13:34:03,830 http-bio-8080-exec-115 ERROR admin 814x48551x1 1r3gxq7 10.10.30.124 /rest/folio/1.0/config/enable/agile [folio.web.client.RestClientImpl] java.net.ConnectException: Connection refused
2014-02-05 13:34:03,830 http-bio-8080-exec-115 ERROR admin 814x48551x1 1r3gxq7 10.10.30.124 /rest/folio/1.0/config/enable/agile [folio.web.client.AgileServiceImpl] FOLIO - Agile connection timeout... ***Disabling bridge

Environment

Folio (Evaluation)
Jira 6.1.6 (license : valid)
Jira Agile 6.3.7 (license : valid)

Status

Assignee

JeanH

Reporter

Yannick Bilodeau

Labels

None

Affects versions

4.6.1

Priority

Critical
Configure